Perspectives
are a way of identifying a point of view, or classifying a sub-set of
performance metrics. Often they represent an operating area or class of
measures. Within PM-Express, they are a convenient way of identifying
and grouping your performance targets and scorecard layout.
Kaplan and Norton (1), the pioneers of the
Balanced Scorecard concept, identified four perspectives:
- Financial
- Customer
- Internal
- Learning and Growth
Another set of perspectives that can help you develop a balances set of
metrics might be called the "Family of Measures", represented by the
following:
- Inputs
- Outputs
- Efficiencies
- Effectiveness
- Outcomes
Pm Express lets you choose one of these approaches, or define your own set
of Perspectives. Measures are then added for each Perspective, according
to the objectives within your enterprise.